Win99 Terms and Conditions

Win99 (hereinafter "the Platform" or "we") is an internationally licensed online gaming and betting service provider. It is your responsibility to read these Terms and Conditions carefully before using any win99 service.

This document constitutes a legally binding agreement between you and win99. By accessing the platform, creating an account, or playing any game, you are deemed to have accepted these terms.

• These Terms and Conditions are available in both Bengali and English; in the event of a conflict, the English version shall prevail.
• Win99 reserves the right to modify these Terms and Conditions at any time, and users will be informed of any changes in a timely manner.
• If you disagree with any part of these Terms and Conditions, please stop using the platform immediately.
• Win99 reserves the right to restrict services to users from any country or region for legal reasons.

To open an account on win99, you must provide accurate and complete information. Registering with false or incorrect details may result in account cancellation at any time, and your balance may not be refunded.

• Each individual may only register one account; if multiple accounts belonging to the same person are found, all will be cancelled.
• The name, date of birth, and contact information provided at registration must be accurate.
• You may be asked to submit a government-issued ID or other documents for account verification.
• Multiple accounts detected from the same IP address, device, or payment method will be treated as fraud.
• Keep your account login credentials completely confidential; sharing them with anyone is strictly prohibited.

Win99 is for adults only. No one under the age of 18 may register or play on win99. Any account found to belong to a minor will be closed immediately.

• Minimum age: 18 years (or higher if required by the laws of your country).
• A national ID card, passport, or other government-issued document may be requested for age verification.
• Users from restricted regions may not register an account on win99.
• Accounts belonging to individuals who are unable to make sound gaming decisions due to mental or physical illness will be closed.

Deposits on win99 can be made via multiple local payment methods including bKash, Nagad, and Rocket. Deposits are typically processed within a few minutes, though delays may occasionally occur.

• The minimum deposit amount is BDT 500 (or as per applicable limits).
• Only payment methods registered in your own name may be used.
• Using a third-party payment method may result in account suspension.
• If a deposit fails, funds are automatically returned within 24 hours.
• Compliance with Anti-Money Laundering (AML) policy is mandatory.

Your account must be fully verified before you can withdraw winnings from win99. Withdrawals from unverified accounts may be delayed.

• The minimum withdrawal amount is BDT 1,000.
• Withdrawals are typically processed within 1–24 hours.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Bonus funds cannot be withdrawn directly; the required wagering conditions must be met first.
• Win99 reserves the right to place withdrawals on hold in cases of suspicious activity.
• Withdrawals exceeding BDT 50,000 may require additional verification.

Win99 regularly offers a variety of bonuses and promotions. Each bonus has its own terms, which must be read before claiming.

• The welcome bonus is available to new registered users one time only.
• A wagering requirement (typically 20x–30x) must be fulfilled before bonus funds can be used for withdrawal.
• Attempting to claim bonuses through multiple accounts will be treated as fraud.
• Bonuses have an expiry period — typically 7–30 days; any unused bonus will be forfeited once it expires.
• Win99 reserves the right to modify or cancel any bonus at any time.

All bets on win99 are accepted under specific rules. Separate rules may apply for each game or event.

• Once a bet is confirmed, it cannot be cancelled.
• If incorrect odds are displayed due to a technical error, win99 reserves the right to void the affected bets.
• Attempting to gain an unfair advantage through match fixing or any other fraudulent means is a punishable offence.
• In live betting, the decision to accept or void a bet due to network delays is at win99's sole discretion.
• Minimum bet amounts are set individually for each game.

The following activities are strictly prohibited on win99. If detected, the account will be closed immediately and legal action may be taken.

• Fraud, misrepresentation, or impersonation.
• Attempting to hack, crack, or gain unauthorized access to the platform.
• Bonus abuse — such as claiming bonuses across multiple accounts.
• Using the platform for money laundering purposes.
• Using automated bots or software to play games.
• Threatening, harassing, or abusing other players or staff.

Win99 believes gaming is for fun, not addiction. We encourage all users to play responsibly.

• You can set your own deposit limits, loss limits, and session time limits.
• You may request a temporary or permanent self-exclusion at any time.
• If you are experiencing a gambling problem, seeking professional help is strongly advised.
• If you suspect anyone under 18 is using the platform, please notify support immediately.

For more details, please visit our Responsible Gaming View page.

Win99 reserves the right to suspend or permanently close any account at any time, particularly in cases of rule violations, fraud, or suspicious activity.

• If an account is closed due to a rule violation, the balance may be forfeited.
• Users who wish to close their account must contact support.
• Before an account is closed, users will be given the opportunity to withdraw their verified balance (this does not apply in cases of rule violations).
• Requests to reopen a closed account can be submitted through support.

Should any dispute arise between win99 and a user, we will first attempt to resolve it through live chat or email.

• An initial response will be provided within 7 business days of a complaint being submitted.
• Complex cases may take up to 30 days to resolve.
• If both parties cannot reach a settlement, the matter will be referred to a neutral third-party arbitrator.
• This agreement is governed by the laws of the country in which win99 is licensed.

Win99 may update these Terms and Conditions at any time. Users will be notified of significant changes via email or platform notifications.

• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• Visit this page regularly to stay informed about any updates.
• The date of the last update is shown at the top of the page.